Right of cancellation

If the contract has been concluded by telephone, by post or via an electronic network, the consumer has the right to withdraw from the electricity contract within 14 days of its conclusion without indicating a reason. The cancellation period is deemed to begin when Vattenfall Oy receives details of the agreement by telephone, by post, or via an electronic network.

The deadline for cancellation expires 14 days after concluding the agreement.

A consumer is entitled to cancel the agreement within 14 days without specifying any reason.

How to cancel an agreement

A consumer must notify Vattenfall Oy in one of the following ways when exercising the right to cancel an agreement:

• By telephoning our customer service department on 020 722 9000 (09.00–17.00 on weekdays, local and mobile call rates apply)
• By completing the cancellation form on the Vattenfall website

The cancellation will be deemed valid when the notice was sent before the expiry of the deadline for exercising the right to cancel.

Effects of cancellation

The agreement shall lapse when Vattenfall Oy receives a cancellation notice.

A consumer who has asked for electricity supplies to begin before the end of the cancellation period must pay the supplier full contractual compensation for the electricity supplied up to the time of submitting the cancellation notice.