Terms and conditions governing Vattenfall Oy electricity agreements

The terms and conditions of sale of Vattenfall Oy electricity agreements comprise the terms and conditions of the individual agreement and the general terms and conditions of electricity sale agreements (TESa 2014).

Terms and conditions of the individual agreement:

The General Terms and Conditions of Electricity Sale Agreements (TESa 2014) also govern all electricity sale agreements.

Vattenfall began applying TESa 2014 on 1 December 2014. Ongoing fixed-term agreements concluded before 1 December 2014 are governed by the previous general agreement version TESa 2010. Click here for further details of the change in terms and conditions of sale.

Right of cancellation

A consumer who has concluded an electricity sale agreement by telephone or post, or via a data network, is entitled to cancel the agreement within 14 days without specifying any reason for doing so. The cancellation period is deemed to begin when Vattenfall Oy receives details of the agreement by telephone, by post, or via a data network.

The deadline for cancellation expires 14 days after concluding the agreement.

A consumer is entitled to cancel the agreement within 14 days without specifying any reason.

How to cancel an agreement

A consumer must notify Vattenfall Oy in one of the following ways when exercising the right to cancel an agreement:

  • By completing the cancellation form on the Vattenfall website
  • By e-mailing the following details to peruutus_at_vattenfall.fi
    • Name of consumer
    • Address
    • Telephone number
    • E-mail address
  • By telephoning our customer service department on 020 722 9000 (09.00–17.00 on weekdays, local and mobile call rates apply)
  • By mailing a printed and completed cancellation form to Vattenfall Oy, Televisiokatu 4 A, FI-00240 Helsinki.

The cancellation will be deemed valid when the notice was sent before the expiry of the deadline for exercising the right to cancel.

Effects of cancellation

The agreement shall lapse when Vattenfall Oy receives a cancellation notice.

A consumer who has asked for electricity supplies to begin before the end of the cancellation period must pay the supplier full contractual compensation for the electricity supplied up to the time of submitting the cancellation notice.